Monarch Medicine Urgent Care, LLC ("Monarch Medicine," "we," "us," or "our") is committed to protecting the privacy and security of your personal information and protected health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our clinic, use our website (monarchmedicine.org), or interact with us through digital platforms including MyChart.

By using our website or receiving care at our clinic, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

Monarch Medicine Urgent Care Privacy Policy: Protecting Your Data

Monarch Medicine Urgent Care, LLC
90 Executive Drive, Suite A & B
Carmel, IN 46032
Phone: (317) 804-4203
Website: monarchmedicine.org

Monarch Medicine is a physician-owned urgent care clinic providing walk-in medical services in Carmel, Indiana. We are not affiliated with any hospital system, corporate healthcare entity, or retail pharmacy chain.

2. Protected Health Information (HIPAA)

As a healthcare provider, Monarch Medicine is subject to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the HITECH Act. We maintain a separate Notice of Privacy Practices (NPP) as required by federal law, which describes in detail how your medical information may be used and disclosed and how you can access this information.

Our Notice of Privacy Practices is available:

• At the front desk of our clinic upon request
• Upon intake at your first visit
• By calling (317) 804-4203 to request a copy

Key HIPAA rights you have regarding your health information:

• Right to access and obtain a copy of your medical records
• Right to request corrections to your health information
• Right to request restrictions on certain uses and disclosures
• Right to receive an accounting of disclosures
• Right to receive communications by alternative means or at alternative locations
• Right to be notified in the event of a breach of unsecured health information

To exercise any of these rights, contact our clinic at (317) 804-4203 or in writing at the address above.

3. Electronic Health Records (Epic/MyChart)

Monarch Medicine uses Epic as our electronic health record (EHR) system. Your visit records are accessible through MyChart, a secure patient portal managed by Epic Systems Corporation. Through MyChart you can:

• View your visit summaries and test results
• Communicate with our clinical team
• Check in online for appointments
• Access your health records shared with other Epic-connected providers

MyChart is subject to its own privacy and security policies maintained by Epic Systems. We encourage you to review those policies when creating or using your MyChart account. Our MyChart scheduling portal is available at: monarchmedicine.mychartcc.com

4. Information We Collect Through Our Website

When you visit monarchmedicine.org, we may collect the following types of information:

a. Information You Provide Voluntarily

• Name, email address, and phone number (if you submit a contact form)
• Information submitted through online check-in or scheduling tools
• Any other information you choose to provide through the website

b. Information Collected Automatically

• IP address and approximate geographic location
• Browser type, operating system, and device information
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 6)

5. How We Use Your Information

We use website information to:

• Respond to inquiries submitted through contact forms
• Process online check-ins and scheduling requests
• Improve our website, content, and user experience
• Analyze website traffic and usage patterns through Google Analytics
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and analyze usage. These include:

• Essential cookies: Required for basic website functionality (session management, security)
• Analytics cookies: Google Analytics (GA4) to understand how visitors use our site. Google Analytics collects anonymized data about page views, session duration, and traffic sources. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on
• Advertising cookies: If we run Google Ads, conversion tracking cookies may be used to measure ad effectiveness. These do not identify you personally.

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

7. Third-Party Services

Our website integrates with the following third-party services, each with their own privacy policies:

• Google Analytics (GA4) — website traffic analysis (Google Privacy Policy)
• Google Ads — advertising and conversion tracking
• Epic MyChart — patient portal, scheduling, and health record access
• WP Rocket — website caching and performance optimization
• Yoast SEO — search engine optimization
• Trustindex — Google review display widget

We are not responsible for the privacy practices of third-party services. We encourage you to review their respective privacy policies.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information and health records. These include:

• SSL/TLS encryption on our website (HTTPS)
• HIPAA-compliant electronic health record systems
• Role-based access controls for clinical and administrative staff
• Regular security assessments and staff training

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of data transmitted through the internet.

9. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13 through our website. If you believe a child under 13 has submitted personal information through our website, please contact us immediately so we can delete it.

Note: This section applies to website data collection only. As a medical provider, we treat patients of all ages, and medical records for minors are maintained in accordance with HIPAA and Indiana state law.

10. Your Rights Under Indiana Law

Indiana residents may have additional rights regarding their personal information under Indiana law, including:

• Right to confirm whether we are processing your personal data
• Right to access your personal data
• Right to correct inaccuracies in your personal data
• Right to delete your personal data (subject to legal exceptions)
• Right to opt out of the sale of personal data (we do not sell personal data)

To exercise any of these rights, contact us using the information in Section 12.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. The "Last Updated" date at the top of this page indicates when this policy was most recently revised. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy, your health information, or your privacy rights, please contact us:

Monarch Medicine Urgent Care, LLC
90 Executive Drive, Suite A & B
Carmel, IN 46032
Phone: (317) 804-4203
Website: monarchmedicine.org/contact-us

If you believe your health information privacy rights have been violated, you may file a complaint with:

U.S. Department of Health and Human Services
Office for Civil Rights
www.hhs.gov/hipaa/filing-a-complaint

© 2024–2026 Monarch Medicine Urgent Care, LLC. All rights reserved. This Privacy Policy was last updated in March 2026.